Your Visit

Plan out Your First Appointment, or find information about our Late Arrival Policy or Sick Policy.

Please contact our front office to schedule your initial appointment. Once your initial appointment has been scheduled, we will provide intake forms through the portal for you to complete prior to your appointment. If you are unable to complete your forms by three days before the appointment, we will contact you to reschedule the intake. All intake appointments are conducted through Google Meet.

Divorce/Adoption/Foster Parent/Guardianship

If the patient is under the age of 18 and there is a situation such as divorce, legal separation, guardianship, foster care, or adoption is involved, documentation will need to be provided prior to your first appointment.

Required Documentation

If you are interested in psychological, neuropsychological, and/or psychoeducational assessment we kindly request provide ALL of the following PRIOR TO THE INITIAL INTAKE ASSESSMENT:

1. A referral for psychological assessment from the patient’s primary care physician (this can be a general practitioner, family doctor, and/or pediatrician).

2. Any clinical notes and/or documentation stating problems the patient may be experiencing in their associated environments (i.e. home, school, work) and/or behavioral observations from someone besides the patient (i.e. a parent, guardian, spouse, partner, therapist, counselor, teacher, mentor, etc.)

3. Any documentation (written on company letterhead) from schools, day cares, etc. describing problems and their coinciding behaviors.

Failure to provide the above documentation in a timely manner may prevent The Telos Project from moving forward with your requested assessment.

Therapy

Your therapy appointment time(s) are set-aside specifically for you. The session will need to begin and end on time. If you are more than 20 minutes late to your appointment, you will not be seen, and will be charged a missed therapy appointment fee of $100, which will be automatically charged to your credit card on file.

If you need to cancel your appointment, please provide at least 24 hours notice. If you cancel your appointment with less than 24 hours notice you will be charged a late cancellation fee of $100.

If you fail to show up for your appointment you will be charged a no show fee of $100.

People who are using Medicaid will not be charged a late cancellation and/or no show fee.

Assessments

You are required to provide at least three (3) business days if you are unable to make your assessment appointment or you will automatically be charged a missed psychological assessment fee of $375 to the credit card you provided.

Patients seeking services through Medicaid are not subject to no show/late cancellation fees.

If you feel ill, we kindly request you stay home to recover and see your primary care physician as soon as possible.

Missed appointments for illness canceled after the 24 hour period will not be charged a missed appointment fee. We will attempt to reschedule your appointment at our earliest convenience.

In alignment with our mission to reduce barriers to care, The Telos Project offers discounted self-pay rates for clients who are not using insurance. Rates are outlined in the consent form.